In the OCU they have tried to carry out some procedures on the DGT page and the results obtained can be greatly improved.
Yesterday we informed you about the concern that the OCU has to check how accessible some administration websites are in order to carry out procedures. Among the results obtained there are many differences depending on each test, but among the most disastrous is the DGT and its renewed page.
This is a curious result when seeing that the DGT has been announcing its continuous news for a long time in order to facilitate the lives of drivers and avoid having to approach Traffic or waiting. All implementations are announced to obtain permits, pay fines or manage changes at the moment, something that seems far from what they have detected in the OCU.
A procedure as simple in appearance as access the full report of a car, necessary management to buy a second-hand vehicle, it can be a great odyssey for citizens, let alone for those who are not versed in carrying out transactions electronically.
OCU users who tried to get this report had to dedicate at least 30 minutes and they considered the page as complicated and not very intuitive in each of the steps, as published in The world.
The problems were so many that in some of the cases, since they tried different people without contact between them, they had to call 060 (information from the General State Administration) to move forward with the management after not knowing how to continue with it.
The problems were numerous and from the first moment: authenticate with the system [email protected], know the cost of the fee, make the payment, incompatibilities with the banks … So many were the mishaps that the OCU affirm that many may end up requesting the procedure from consultancies or going in person to get it.
It is evident that the DGT tries to promote online procedures and news is announced every so often, although it seems that the feeling transmitted is more positive than reality at the time of doing the procedures, or at least that they have detected in the OCU.